Refund policy

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Return & Restocking Policy

We gladly accept returns of products that are defective due to manufacturing defects or workmanship issues. 

To be eligible for a return, products must be received within 30 days of delivery and must be unused and unopened. Once the returned item has been received and inspected, a refund will be issued less any applicable restocking fee.

Please Note: Electronics are not eligible for return. Any open filters or chemicals are not eligible for return.

Restocking Policy

Selecting the correct replacement parts and filters can sometimes be challenging. To help ensure you order the right product, we encourage customers to contact us by phone or email prior to placing an order. If you do so, no restocking fee will be charged for eligible returns related to product selection.

Customers are responsible for all return shipping costs associated with items ordered incorrectly. A 20% restocking fee may apply on a case-by-case basis to returned merchandise.

Return Shipping Address

LeisureTime Warehouse
Attn: Alex – MasterSpasUSA.com
30140 Lakeland Blvd., Unit 1
Wickliffe, OH 44092

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

IMPORTANT Filter Products Policy

Filter products may be shipped with different colors, labels, or SKU numbers than those shown online. This is due to ongoing product updates by Master Spas, including changes to filter colors and part numbering across various filter lines. Regardless of appearance or SKU variations, all filters sold by MasterSpasUSA.com are genuine Master Spas OEM products.

Additionally, certain replacement filters designed for Master Spas hot tubs and swim spas manufactured in 2025 or earlier may include adapters. These adapters are provided to ensure proper compatibility with older filter housings and equipment configurations, allowing the replacement filter to fit and function correctly despite design changes made over time.

If you have any questions about filter compatibility or need assistance selecting the correct replacement filter, please contact our office at 440-623-7554 prior to placing your order. Our team is happy to help verify fitment and ensure you receive the correct product.

For health, safety, and quality-control reasons, filters are not eligible for return or exchange once they have been removed from their original packaging. We strongly encourage customers to confirm part numbers and equipment specifications before opening any filter products.