Refund policy

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Orders must be returned within 30 days of receipt and MUST BE UNUSED AND UNOPENED.  At the time of receipt of the returned order, you will receive a refund less the restocking fee. 

    ELECTRONICS ARE NOT ELIGIBLE FOR RETURN

    RESTOCKING POLICY:  Selecting replacement parts and filters can be difficult, so you will never be charged a stocking fee if you call or email to ensure you are placing the correct order.

    Customers are responsible for paying the shipping costs on all parts that are returned due to incorrect ordering.  A 20% restocking fee will apply on a case-by-case basis.

    Please return orders to:

    LeisureTime Warehouse

    Attn: Alex - MasterSpasUSA.com

    30140 Lakeland Blvd. Unit 1

    Wickliffe, OH 44092